Terms of Use

The terms and conditions governing use of our services

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Please read these Terms of Use ("Terms") carefully before using our website or engaging our coaching services. By accessing this website or booking a coaching session, you agree to be bound by these Terms.

1. Services

PPP Coach ("the Coach") provides personal performance coaching services including individual coaching sessions, coaching packages, and related resources.

Coaching is a professional development service. It is not therapy, counselling, medical advice, or legal advice. If you require mental health support, please consult a qualified mental health professional.

2. Booking and Cancellation

Booking

Sessions are confirmed upon receipt of a booking confirmation. By booking a session, you agree to attend at the scheduled time or provide adequate notice of cancellation.

Cancellation Policy

  • Cancellations made more than 24 hours before the scheduled session will be refunded in full (or credited if part of a bundle)
  • Cancellations made within 24 hours of the scheduled session may incur a cancellation fee
  • Specific cancellation terms will be confirmed in your session booking
  • The Coach reserves the right to reschedule or cancel sessions due to illness or unforeseen circumstances, with reasonable notice provided where possible

Rescheduling

Sessions may be rescheduled subject to availability, provided reasonable notice is given. Rescheduling requests made within the cancellation window may be treated as a late cancellation.

3. Payment

Payment for coaching services is due as specified in your booking. Invoices are typically issued following the session or, for bundle packages, in advance.

Payments are processed securely via Stripe. We do not store your payment card details.

Bundle credits expire as specified at the time of purchase. Expired credits are non-refundable.

4. Confidentiality

The Coach maintains strict confidentiality regarding all information shared during coaching sessions, subject to the following exceptions:

  • Where disclosure is required by law
  • Where there is a risk of harm to you or others
  • Anonymised case material may be used for professional supervision purposes

You are also asked to maintain the confidentiality of any coaching tools, frameworks, or materials shared during the coaching engagement.

5. Client Responsibilities

To get the most from coaching, clients are expected to:

  • Attend sessions on time and prepared
  • Be honest and open in coaching conversations
  • Take responsibility for implementing agreed actions
  • Provide honest feedback about the coaching process
  • Notify the Coach promptly of any concerns about the coaching relationship

6. Intellectual Property

All coaching materials, frameworks, and resources provided are the intellectual property of the Coach and are for your personal use only. They may not be reproduced, distributed, or used commercially without written permission.

7. Limitation of Liability

Coaching is a collaborative process and outcomes depend significantly on your engagement and effort. The Coach makes no guarantees regarding specific results.

To the maximum extent permitted by law, the Coach's liability for any claim arising from the provision of services is limited to the amount paid for those services.

8. Website Use

This website is provided for informational purposes and to facilitate service bookings. You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorised access to any part of the website
  • Interfere with the operation of the website

9. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

10. Changes to These Terms

We reserve the right to update these Terms at any time. The updated Terms will be posted on this page with a revised date. Continued use of our services following any changes constitutes acceptance of the new Terms.

11. Contact

If you have questions about these Terms, please contact us.